Frequently Asked Questions

We accept all major debit and credit cards from customers in every country.
We are pleased to offer free delivery to customers who spend over $49 in most areas of Metro Vancouver. This delivery is offered personally by the Tiny You team.
We use a combination of our own private delivery system for local orders (in Vancouver and Metro Vancouver) and Canada Post Expedited Parcel for those further away. Delivery from Tiny You in most areas of Metro Vancouver is free when you spend over $49. Otherwise, there's a flat $15 shipping rate for the rest of Canada, $25 shipping rate for USA. Additional customs or duties are buyers responsibility.
All orders will be processed within 1-2 business days. For major urban centres, delivery takes approximately 24 hours (after processing times). In non-major locations, expect delivery 2-3 days after processing. Remote regions will take between 5-8 business days after processing. We put in a lot of effort to make your shipping experience better, faster, and cheaper. If there's any issue, we'll contact you to work out a solution.
We standby our products and gladly offer returns on items purchased. Please email us if you plan to return an item within 7 days of delivery. Proof of purchase is required. Items must be unwashed and unused with original tags/labels attached. All return shipping costs and handling charges are the buyer’s responsibility. Initial order shipping costs will not be refunded. Restocking fees (3% of the purchase price) will be withheld from a refund when an item(s) is being returned by the buyer for preference-based reasons. Swimsuits, underwear, hats, are final sale. All sale or item purchased with promotion code cannot be returned.
We do not except changes due to tracking complications. If you need a different size, colour, etc., please return your original order for a refund and place a new order.
We will endeavour to work with you if the item hasn’t shipped. If it has, the item will need to be returned and a new order processed.
Yes, we offer a lovely bag, with some stickers and a small card that can be purchased for a nominal fee when checking out.
No adjustments on prior purchases. May Not be redeemed for cash or cash equivalent and is not transferable. The Promo codes cannot be combined. Any Return of purchase will reduce your saving proportionately. Excludes : Book Sets, Sound Books, 병풍 포스터, Vivid-i, all other excluded items are noted as such on the product page.